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Privacy Policy

Last modified: Dec 30, 2024

1. INTRODUCTION

Welcome to Helixbox (the "App"), provided by Helixbox Labs Ltd (including all affiliates, referred to as "Helixbox," "helixbox.ai," "Helixbox Labs**,**" "Helixbox Bridge," "we," "us," or "our"). This Privacy Policy explains how we collect, use, and disclose your information. It applies whenever you use our website and other online products (collectively, our "UI"), engage with us on social media, or otherwise interact with us. In this Privacy Policy, "user," "you," and "your" refer to you as the user of the App. When you access our services on behalf of a company or other entity, "you" includes that entity and you confirm you have the authority to act on its behalf.

Helixbox reserves the right to amend this Privacy Policy at any time at our sole discretion. If we make changes, we will update the "Last Updated" date at the beginning of the policy. When material changes are made, we will notify you by adding a statement to our website. Your continued access to or use of the Service after such changes constitutes acceptance of the revised Privacy Policy, where permissible. We encourage you to review this Privacy Policy regularly to stay informed about any amendments.

2. SUMMARY

Helixbox offers a decentralized service with minimal data collection. When you create a wallet address in the Helixbox app, we collect only essential personal information needed for functionality. Our handling of personal information adheres to principles of openness, legality, legitimacy, and necessity. We share your information with third parties only when necessary for service delivery, legal compliance, or rights protection. For most purposes, Helixbox only needs your wallet address and doesn't store additional personal data.

While Helixbox doesn't set cookies directly, our third-party providers may do so. By using Helixbox services—including our apps and website—you agree to our information practices as described in this Privacy Policy.

3. COLLECTION OF INFORMATION

3.1 INFORMATION YOU PROVIDE US

  1. Account Information: When you create a Helixbox account or use our Service, you provide us with certain information. We collect this information along with other data you add to your account, such as your username, linked social media accounts, favorite items, watchlisted collections, and any other information you provide.
  1. Verification Information: We may need to collect information to verify your account or identity, such as your phone number, email address, or information related to the authentication app you use.
  1. Preferences: Our Service allows you to store preferences such as how your content is displayed, notification settings, and favorites. We may associate these choices with your account, browser, and/or mobile device.
  1. Feedback: If you provide us with feedback or contact us, we may collect your name and contact information (such as an email address), along with any other content included in or associated with the message you send.
  1. Other Information: We also collect information and other data at various points in our Service where you voluntarily provide it or where we state that your information is being collected.

3.2 INFORMATION COLLECTED AUTOMATICALLY

As you navigate through and interact with our Service, we may use automatic data collection technologies to collect certain information, including:

  1. Device and Usage Information: We (and our service providers) collect data about how you access the UI, including your device and network information—such as hardware model, operating system version, mobile network, browser type, IP address, and app version. We also track your UI activity, including when you access it, which pages you view, what links you click, and which pages you visited before coming to the UI. We may store this information in log files.
  1. Cookies or Other Tracking Technologies: We do not typically use tracking technologies, such as cookies and web beacons, to collect information about you; however, third parties we rely on may do so. Cookies are small data files stored on your hard drive or in device memory that help us improve the UI and your experience, see which areas and features of the UI are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on the UI to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see our Cookies policy and the Your Choices section below.
  1. Information Collected from Third-Party Companies: We may receive information about you, related to you, or your wallet address from service providers and other companies that offer products or services to us or you, either for use with our Service or through links from our Service. We may combine this information with data we have already collected about you. This information may include: third-party wallet providers and partners who share your blockchain wallet address and other information you choose to share with them; data analytics providers who supply information about blockchain wallet addresses; vendors providing communication and identity verification services that you choose to use; and other vendors who provide information necessary for our business operations. We do not sell information we collect.

4. USE OF YOUR INFORMATION

We process information about and/or related to you to run our business, provide the Service, personalize your experience on the Service, and improve the Service. Specifically, we use your information to:

  1. Ensure Helixbox and the UI function properly.
  1. Provide, operate, and maintain the Service by delivering services, content, materials, and information through the UI.
  1. Analyze, improve, and personalize your Service experience, including providing recommendations and responding to feedback.
  1. Maintain Service safety and integrity by investigating violations of our Terms of Service, and resolving UI issues when needed.
  1. Send you important communications, including technical notices, security alerts, and administrative messages.
  1. Prevent and investigate security incidents, malicious activities, fraud, and other illegal behavior while protecting Helixbox's and others' rights and property.
  1. Comply with applicable laws and assist law enforcement investigations of suspected violations while protecting our legal rights and those of our affiliates.
  1. Carry out any other purpose we described when collecting your information; and
  1. Use your information internally in ways that align with our relationship and the context in which we collected it.

5. SHARING AND DISCLOSURE OF YOUR INFORMATION

We disclose your information and information about you as described below:

  1. Third Party Service Providers. We may share your information and information about you with third party service providers to: provide technical infrastructure services; conduct quality assurance testing; analyze how our Service is used; prevent, detect, and respond to unauthorized activities or potential violations of our Terms of Service or policies; identity verification purposes; provide technical and customer support; and/or to provide other support to you, us, and/or to the Service. We share certain information with integration partners if you choose to use integrations.
  1. Legal Rights. Disclose personal information when required by law or legal processes, including lawful requests from public authorities for national security or law enforcement. Share personal information if your actions violate our user agreements or policies, if you have broken the law, or to protect the rights, property, and safety of Helixbox, the Helixbox Labs ecosystem, the public, or others. Share personal information with our legal and professional advisors as needed to protect our business interests.
  1. Corporate Restructuring. We share personal information during negotiations for mergers, asset sales, financing, bankruptcy, business closure, or acquisitions. We will notify you about any third-party sharing of your personal information through our user interface and your options regarding such sharing.
  1. Affiliates. We share personal information among Helixbox Labs, our current and future parents, affiliates, subsidiaries, and other companies under common control. This information may be used to provide you with relevant offers, services, or products, in accordance with this Policy. If sharing requires your consent, we will only share your information with your permission. To stop receiving promotional communications, please follow the instructions in the Your Choices section below.
  1. Other Disclosures. We may also disclose your information and information about you: to fulfill the purpose for which you provide it, including to provide you with our Service and new features or facilitate the use of login integrations in accordance with our contract with you; with our professional advisors in our legitimate interests to run an effective and successful business; for any other purpose disclosed by us when you provide it; or with your consent.

6. ADVERTISING AND ANALYTICS

We do not work with third parties to serve ads to you as part of customized campaigns on the UI or third-party UIs.

7. TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES

Helixbox Labs Ltd is headquartered in the Cayman Islands. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

8. COOKIES NOTICE AND LOCAL STORAGE

Cookies are small data files stored on your device. When you visit a website, its server sends cookies to your browser. Your browser then returns these cookies when you revisit the site. We generally don't use them ourselves, though our third-party vendors do. We don't intentionally collect information to customize your experience on either the website or the helixbox.ai user interface (UI) to the Helixbox Labs ("Sites" or "Site").

We work with third-party services ("Third Party Services"), including Google and Privy, to help collect some of the information mentioned above. These Third Party Services, acting on our behalf, may collect information about how you use our Service through their cookies, Pixel Tags, or other technologies ("Usage Information"). Their ability to use and share this Usage Information is limited by their own terms of use and privacy policies.

If you decide at any time that you no longer wish to accept cookies from our Service for any of the purposes described above, you can change your browser settings to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information to learn more. If you do not accept cookies, however, you may not be able to use all portions of the Service or all functionality of the Service.

9. DO NOT TRACK SIGNALS

Our Services do not respond to "Do Not Track" signals sent by your browser. We do not knowingly keep or sell any tracking information about your online activities. To learn more about Do Not Track, visit www.allaboutdnt.com.

10. ADDITIONAL DISCLOSURES FOR INDIVIDUALS IN EUROPE

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have certain rights and protections under the law regarding the processing of your personal data, and this section applies to you.

11. LEGAL BASIS FOR PROCESSING

Helixbox processes data such as wallet addresses and IP addresses on the following legal grounds:

  1. To fulfill our contractual obligations to you (such as providing access to the UI you requested).
  1. To pursue our legitimate interests in operating the UI and protecting our interests (including complying with laws and regulations, maintaining and improving our products and UI, analyzing data, and communicating with you).
  1. To meet our legal obligations.

12. DATA RETENTION

We do not maintain customer accounts. We only store wallet addresses through our vendor to provide requested services.

13. DATA SUBJECT REQUESTS

You have the right to request access to, receive in a portable format, correct, or delete your personal data that we hold. You may also object to or request restrictions on certain processing, subject to some limitations. Note that Helixbox typically does not hold or store personal data.

14. CONTACT US

If you have any questions regarding these Terms or other matters, please contact us at hello@helixbox.ai